If you mostly drink straight espresso, a single boiler can be a smart, cost-effective choice. It heats quickly, operates simply, and usually stays compact on your counter. The catch is the temperature swing: brewing happens around 200°F, steaming needs much higher temperatures around 265°F, and a single boiler has to move between those states.
That means you'll brew your shot, wait for the system to heat up for steaming, steam your milk, then often cool the system back down before pulling another shot. If you make one cappuccino in the morning, this rhythm is manageable. If you make milk drinks back-to-back for multiple people, that wait time stops being quaint and starts being a real workflow bottleneck.
Heat exchanger espresso machines exist to solve that exact pain point. Because the boiler stays hot for steam, you can brew and steam at the same time—huge for households that make multiple milk drinks in a row. The trade-off is that a heat exchanger system can run hot at the group if it's been sitting idle, so traditional HX ownership often includes learning when and how much to flush water before a shot.
Some modern HX designs reduce the amount of flushing and fiddling required, but it's still a more hands-on thermal system than a properly tuned dual boiler. You're trading convenience for the ability to make drinks faster when you need to, and accepting that you'll develop a rhythm with your specific machine.
Dual boilers are the cleanest answer to daily consistency. When brew temperature and steam temperature are separated, the machine stops forcing you to compromise. You can lock in brew temperature for shot after shot while keeping strong steam available on demand, with no waiting and no temperature dancing between drinks.
On the other hand, dual boilers cost more upfront, tend to be heavier and larger on the counter, and you're paying for additional components that eventually need service. If you value workflow simplicity and make multiple drinks daily, the investment pays off. If you make one drink a day and don't mind waiting, you can pocket the savings for a better grinder.