What to Include When You Write
If you're not sure what details to share, use this checklist to help us give you the most accurate and useful advice.
- Your machine and grinder models
- Basket size, coffee dose, yield and time
- Water and filter setup
- Roast level
- What you've already tried
We typically reply within 2 business days, Monday–Friday, 9:00 am–5:00 pm Eastern Time.